Claim Instructions
What to Do in Case of an Accident or Loss
✅ Remember: While we don’t make final claims decisions, Larimar Insurance is here to guide, support, and advocate for you throughout the process.
1
Ensure Safety First
-
If injuries are involved, call 911 immediately.
-
Take steps to protect yourself and others from further harm.
2
Gather Information
-
Date, time, and location of the incident.
-
Names, contact info, and insurance details of all parties involved.
-
Photos or videos of the damage and surroundings.
-
Police report number (if applicable).
3
Notify Your Insurance Carrier
-
Call the claims number on your insurance ID card or policy.
-
Provide them with the full incident details: who, what, where, and how it happened.
-
Request and note your claim number.
4
Contact Our Office
-
Let us know that the claim has been filed so we may document it in our system and stay updated on the process.
-
If you face a language barrier, we are here to help communicate with the carrier.
5
Work With The Adjuster
-
A claims adjuster will be assigned by the carrier.
-
They will inspect damages, review your policy coverage, and guide the resolution.
At Larimar Insurance Agency, we are here to support you through every step of the claims process. It is important for you to notify us about the incident so we may document it in your file.
However, please remember:
👉 The official claim must be reported directly to your insurance carrier. The carrier will take the formal declaration (who, what, where, how) and assign your case to a claims adjuster.